Frequently Asked Questions
Q: Are you an OEM or ODM factory?
A: We provide both OEM (manufacturing based on your design) and ODM (original designs developed by our team) services, supporting everything from sample production to bulk orders.
Q: What is your factory size and production capacity?
A: Our factory in Guangzhou spans 3,000㎡ with 300+ skilled workers. We develop over 3,000 new designs annually, ensuring stable quality and timely delivery.
Q: What materials and stones can you work with?
A: We specialize in silver, gold-filled, plated, and other metal types, and can set natural gemstones, cubic zirconia, pearls, and more.
Q: How do you ensure product quality?
A: Each product undergoes strict quality control checks and meets international export standards. We also comply with nickel, lead, and cadmium testing requirements.
Q: What is the minimum order quantity (MOQ)?
A: Our MOQ is just 1 piece, making it easy for small brands or designers to start custom jewelry projects.
Q: How long does production take?
A: Samples are typically ready in 5–10 days, and bulk orders usually take 15–30 days, depending on design complexity.
Q: Do you offer packaging and logo engraving?
A: Yes, we provide customized packaging, logo engraving, and private label services for a complete brand solution.
Q: Can you ship overseas?
A: Absolutely. We have extensive experience exporting worldwide and can assist with shipping and customs documentation.